If you are not happy with your new furniture, you have 3 days to return it for a full refund. After 3 days, your return will be subject to a 40% restocking fee. After 30 days, returns are no longer accepted for any reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and with original packaging, if any. Any pet hair, stains, or odor will make the item ineligible for return. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. or call us at 541-295-8414 to inform us you have an item you would like to return. If your return is accepted, we will give you instructions on how and where to return the item.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as candles and hand soap). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us by phone or email as soon as you decide you would like to make an exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.